Banks to review small print on phone insurance deals

Banks are apparently having to clean up their act when it comes to selling mobile phone insurance as part of a package account deal.

Customers are often offered the service as part of a current account bundle – where they will pay a monthly fee in order to receive extra bonuses like travel insurance and breakdown cover.

However, the Telegraph reports that they are having to make changes to their terms and conditions to remove loopholes which can make it impossible for consumers to claim.

The Financial Conduct Authority (FCA) recently announced that it was concerned that those who were paying for the accounts were not actually able to make use of the so-called benefits.

In addition to this, the Financial Ombudsman Service has revealed that complaints relating to customers being unable to claim successfully on their phone insurance in these types of packages has nearly doubled in the last year, increasing from 40 in 2012 to 70.

Earlier this year, the FCA demanded that banks ensured their packaged accounts were suitable for each customer and that the small print was properly explained.

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