Travel insurance customers urged to tell the truth

Britons should be honest when they purchase travel insurance policies, one industry analyst has suggested.

Carmel McCarthy, a public relations manager at travel insurance specialist Direct Line, said that Britons run the risk of taking out inadequate levels of cover if they do not declare issues such as pre-existing medical conditions.

Failure to disclose information of this nature means that travel insurance companies do not know all the facts and are therefore unable to ensure that the level of cover provided is suitable to the consumers’ needs, said Ms McCarthy.

“If you’re taking medication or you are receiving treatment and we don’t know – we won’t be able to offer you the right cover,” she explained.

“You have got to be honest and upfront with them.”

Ms McCarthy also dismissed the suggestion that some holidaymakers could be deliberately misinforming their providers in order to shave money off the price of their travel insurance policies.

Jonathan French, a spokesperson for the Association of British Insurers, recently noted that life insurance customers should inform their providers when they make any lifestyle changes, such as giving up smoking or losing weight, as their policies may need to be reassessed.

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