Norwich Union refunds unclaimed cash to customers

Mon, 05 Jan 2009

Norwich Union, part of Aviva, has returned £10m in unclaimed assets to customers as part of a comprehensive review of unclaimed policies. Last year, the insurer said it had £40m of assets that had not been claimed by around 40,000 customers.

Assets Reunited, a tracing company, are working for Norwich Union to find customers who have not claimed their money . Assets are often unclaimed because customers may have lost their policy documents, forgotten to let companies know of their change of address or simply forgotten to make a claim.

Cathryn Riley, chief operating officer at Norwich Union, said "We are currently returning over a million pounds a month to our customers. We have also contacted a further 10,000 customers and are in the process of reuniting them with an additional £25 million".

Some customers may not realise that they are customers of Norwich Union, as a result of many acquisitions, however they can check to see if they are entitled to reclaim money by visiting the Norwich Union website .
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